About Smith Channon

Background

Smith Channon & Co is based in Port Adelaide and is one of Adelaide’s longest established International Freight Forwarders and Customs Brokerage firms.We enjoy a proud and well respected reputation in our field extending from our client base of importers and exporters – locally, nationally and internationally – through to our service providers and trading partners.

In 2014 the business was acquired by Asciano and now operates as a separate division of Patrick Autocare Pty Ltd.

Services

  • International Freight Forwarding
  • Barrier Clearance – Customs
  • Barrier Clearance – Quarantine
  • Land-based Logistics Services
  • Specialist and Consulting Services

We work closely with our clients to understand their business, offering solutions to suit their needs. With a professional team of motivated staff focused on personal service, we continue to achieve and exceed expectations to satisfy our clients and assist them to achieve the business success they desire

Experience in excess of 100 years, in addition to qualified staff with continual training and development, ensure you can trust in the knowledge our team will focus on helping you achieve results. We strive to build strong lasting relationships with our clients based upon business ethics, standards and sound principles.

Our commitment to continual improvement and training, as well as investment in systems, ensures our history and experience is matched with up to date and timely information relevant to today’s business environment.

We have developed a strong and reliable network of partners, locally and around the world, enabling us the advantage of flexibility in this ever changing scope of freight movement. Independent of the large freight providers and the various delivery networks – but we still have the capability to work with them.This allows us to tailor a specific freight program which gets your freight to where it needs to be at the best cost and in the best time.You are not locked in to using one particular delivery partner. Our global network of agents extending to more than 90 countries provides us the ability to make strategic decisions locally, for the benefit of all of our international trading customers.

Smith Channon’s client base covers small privates businesses through to national and international companies with global import/export operations.While having extensive experience in the automotive sector, we also service clients in a wide range of areas, including manufacturing, industrial supply, retail and foodstuffs, to name a few.

Smith Channon’s Customer Philosophy:
A customer is the most important visitor on our premises.”

“A customer is not dependent on us, we are dependent on them. A customer is not an interruption on our work, they are the purpose of it. A customer is not an outsider to our business, they are part of it. We are not doing a favour to a customer by serving them, they are doing us a favour by giving us the opportunity to do so.”